As product packaging and nutrition information may varies from supplier, the information and pictures provided on our website may differs with the actual product you received. We tried our best to keep all information updated but there may be times it was slipped pass. We thank you for your understanding.

If you are unsure whether the received product is what you have ordered, you can contact our customer service team for more information.

As product packaging and nutrition information may varies from supplier, the information and pictures provided on our website may differs with the actual product you received. We tried our best to keep all information updated but there may be times it was slipped pass. We thank you for your understanding.

If you wish to return the item, you may do so within 14 working days after the parcel being delivered. Items can be exchanged or refunded provided they are unopened in the original packaging and in a resaleable condition. Unfortunately, we are unable to offer refunds for any fresh or frozen items.

If you wish to return any item after you have received your order due to a change of mind, you may do so within 14 working days after the parcel being delivered. Items can be exchanged or refunded provided they are unopened in the original packaging and in a resaleable condition. Unfortunately, we are unable to offer refunds for any fresh or frozen items.

We are not responsible for the returned item until it has reached our warehouse, so please keep and use the original packaging materials from the delivery or purchase packaging materials on your own if you think it is required.

You are liable for any postage costs for the return and exchange. The item will be refunded after we have received the returned item. For return address and more information, please contact our customer service team.

We are really sorry but our company policy clearly stated that all return/exchange has to be done in 14 working days after the parcel was delivered. If you insist on returning the items to us, we remain the right to accept any returns and issue of refunds.

If there are items marked as out of stocks on the invoice, they will be refunded via the card/payment details you have provided during checkout. The refund will be done through Shopify. Please be reminded that the time of transfer, bank holidays and etc. may affect the duration for the refund to reach your account. If you still have not received the refund in 7 working days after your order is dispatched, please contact our customer service team for more information.

We are sorry to hear that the item you received is damaged during transit. If that is unfortunately the case, please contact our customer service team to make arrangements on the same day of receiving the delivered parcel for ambient orders, and report any incidents within 2 - 3 hours after receiving the parcel for fresh and frozen orders. We hold the rights to make the final arrangements and decisions for the complaints made.